FAQ'S

Placing An Order FAQs

Q: Is the Playtimebyeimmie.com website shopping area secure?

A: Absolutely. We implement SSL (Secure Socket Layer) for all online commerce transactions. SSL means that customer information is encrypted and safe during your online shopping experience.

Q: What forms of payment do you accept at the Eimmie.com website?

A: We accept MasterCard, American Express, Visa, Discover, Apple Pay, Paypal, Google Pay, Shopify Pay and Amazon pay. You must be at least 18 years old to order. 

Q: What are the shipping costs?

A: We understand that when you're budgeting for toys you don't want any hidden fees. Standard shipping at Playtime By Eimmie is complimentary on all orders over $30 and is always free for members of Club Eimmie.

Q: How do I cancel an order?

A: If you contact us before your order ships we would be happy to cancel it. Please contact customerservice@playtimebyeimmie.com. 

Q: How do I return and order?

A: Please contact customerservice@playtimebyeimmie.com to begin the return process. 

Q: Can I place an order if my delivery address is outside the continental United States?

A: Unfortunately, we only ship to the continental US at this time.

Q: Can I place an order with an international billing address?

A: We can only accept credit cards with billing addresses in the United States.

Order Status FAQs

Q: How do I know when my order ships and when will I receive it?

A: You will receive a confirmation email when you place your order. Most orders ship same day Monday-Friday and will arrive within 3-5 business days.

Q: I have a question about a previous order.

A: For questions about an order already placed, e-mail us at customerservice@playtimebyeimmie.com.

You can also write to us:

Playtime By Eimmie
Attn: Customer Service 
5301 Grant Ave Suite 100 Cleveland, OH 44125

We welcome your comments and questions. All comments become the property of Playtime By Eimmie.

Modeling and Brand Ambassadors

Q: How can my child become a model or brand ambassador for Playtime By Eimmie?

A: We would love to hear from you! Please contact us by emailing us at info@playtimebyeimmie.com. Or write to us:

Playtime By Eimmie 
5301 Grant Ave Suite 100 Cleveland, OH 44125