FAQ'S
Placing An Order FAQs
Q: Is the Playtimebyeimmie.com website shopping area secure?
A: Absolutely. We implement SSL (Secure Socket Layer) for all online commerce transactions. SSL means that customer information is encrypted and safe during your online shopping experience.
Q: What forms of payment do you accept at the Eimmie.com website?
A: We accept MasterCard, American Express, Visa, Discover, Apple Pay, Paypal, Google Pay, Shopify Pay and Amazon pay. You must be at least 18 years old to order.
Q: What are the shipping costs?
A: We understand that when you're budgeting for toys you don't want any hidden fees. Standard shipping at Playtime By Eimmie is complimentary on all orders over $30 and is always free for members of Club Eimmie.
Q: How do I cancel an order?
A: If you contact us before your order ships we would be happy to cancel it. Please contact customerservice@playtimebyeimmie.com.
Q: How do I return and order?
A: Please contact customerservice@playtimebyeimmie.com to begin the return process.
Q: Can I place an order if my delivery address is outside the continental United States?
A: Unfortunately, we only ship to the continental US at this time.
Q: Can I place an order with an international billing address?
A: We can only accept credit cards with billing addresses in the United States.
Order Status FAQs
Q: How do I know when my order ships and when will I receive it?
A: You will receive a confirmation email when you place your order. Most orders ship same day Monday-Friday and will arrive within 3-5 business days.
Q: I have a question about a previous order.
A: For questions about an order already placed, e-mail us at customerservice@playtimebyeimmie.com.
You can also write to us:
Playtime By Eimmie
Attn: Customer Service
5301 Grant Ave Suite 100 Cleveland, OH 44125
We welcome your comments and questions. All comments become the property of Playtime By Eimmie.
Modeling and Brand Ambassadors
Q: How can my child become a model or brand ambassador for Playtime By Eimmie?
A: We would love to hear from you! Please contact us by emailing us at info@playtimebyeimmie.com. Or write to us:
Playtime By Eimmie
5301 Grant Ave Suite 100 Cleveland, OH 44125